How long do I have to submit a claim for a return/exchange?

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 4 weeks after the estimated delivery date.

Where are returns sent?

The return address is based on where your package was fulfilled:

Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

What if the product is damaged or missing an item once delivered?

If something arrives damaged or missing, send a photo of the damaged goods and/or receipt to, then we'll gladly send a replacement at no cost to you.