How long do I have to submit a claim for a return/exchange?
Where are returns sent?
The return address is based on where your package was fulfilled:
Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
What if the product is damaged or missing an item once delivered?
If something arrives damaged or missing, send a photo of the damaged goods and/or receipt to firstname.lastname@example.org, then we'll gladly send a replacement at no cost to you.